ABSTRACT
Superusers see what they do in terms of providing value. This chapter looks at increased productivity brought about by engaging Superusers, and value via agile processes, automation, and automating repetitive processes. Next, we’ll look at the impact of AI and two potential professional paths where we’ll either be augmented and informed (AI) vs. being fully automated (also AI). We’ll also discuss how Superusers provide an improved user experience, by easing use and accessibility of tools, while connecting tools, people, and processes, reducing user pain points. The chapter concludes looking at how Superusers seek out and leverage new technologies and participate in software developments, tool creation, and the potential commercialization of these tools.
