ABSTRACT
This chapter provides an overview and a discussion on elements, negotiation application, and limitations of emotional intelligence. The concept of emotional intelligence was popularised by Daniel Goleman. He posits that in order to be successful, individuals need both their Intelligence Quotient and their Emotional Quotient (EQ) to be higher than average. The Henley research provides a foundation for this based upon the premise of emotional intelligence, a concept that has gained increasing momentum among the academic community. The concept is relatively new and needs further studies to promote its use on a wider basis. Some critics also suggest that the EQ test, which is based on self-perception, is insufficient on its own and should be used in conjunction with 360° feedback in order to gauge a broader view of the individual.
