ABSTRACT
The typical change agent within an organization can get by knowing only 15 of the tools. Of course, the more Innovative Change Management (ICM) tools that change agent is familiar with, the better he or she can customize an ICM project to meet the specific needs of the organization's specific project. There is a list of mind-expanding tools and exercises that are designed to stimulate sleeping brain cells so that they are more creative. Different organizations have restructured and organized these tools and their activities in unique ways to create their own special methodologies. This chapter suggests to use five types of change assessments to measure performance level: Innovation Maturity Analysis, Change History Analysis, Employee Opinion Survey, Customer Focus Groups and Is/Should Be Analysis. Management is responsible for determining how the resources within the organization will be utilized. Getting a proper picture of the AS/IS situation is absolutely critical to make meaningful decisions.
