ABSTRACT
The changes in the remit come about through various factors: organisational growth, innovations of products, services and systems, marketing developments, legislative changes, and most importantly from adopting a customer-centric approach to activities. The word remit, used as a noun – the remit – basically, means the task or area of activity officially assigned to an individual, team or organisation; it also has the connotation of being the matter submitted for consideration. Tasks or activities are what we do, and in this way, we can think of the remit as being the same as the mission. Thus, although the Defender and Friend motivator-types may not be the most knowledgeable or innovative, they really want to deliver on The Remit. The Defender, for example, is risk averse: generally speaking, the higher one goes in an organisation, the riskier one’s position is.
