ABSTRACT
The computer simulation provided the means of examining the operations of any post office, assuming that certain basic data could be established relating to customer-arrival patterns, average service times for the various types of transactions and the mix of transactions. The work-study technique of random sampling was used to study the formation of queues in the post office. To study and report on the existing arrangements for the organization of the work at Crown post office counters; to report on any faults found in the present organization whereby items of work are allotted—single or in groupings of various kinds and sizes—to the counter clerks; to make recommendations as to how the arrangements can be improved so as to secure the efficient, courteous and economical transaction of public business. The cards representing customers were prepared by using the statistical data already established relating to the variability in service times for each type of transaction, the arrival pattern of customers.
