ABSTRACT
This chapter analyzes tools and guidelines designed for or adapted to manage sustainable organizations and outlines how progress toward sustainability can be measured and reported. Drawing the line between instruments developed to manage sustainability and instruments designed to measure and report on results is not an easy task. Several instruments are intended both to manage and to measure such as the Balanced Scorecard, the EFQM Excellence Model and ISO 26000. Though different in their origin and relevance, all three offer leverage points to design, analyze, and improve internal processes in order to achieve other goals than profitability alone. The chapter suggests that impact measures are a specific type of measure that should be distinguished from measures of resource intensity, results, and outcomes. An ethical code can be described as "a chart of behaviours, duties and rights defining the environmental, ethical or social responsibility of the organization, its employees and/or other stakeholders in an organization".
