ABSTRACT
This chapter discusses the tools on how to implement values. To start with a very simple game to get people talking about shared values. With a pack of cards and a pack of colleagues, divide people up into pairs and give every person two cards each, one red, and one black. The value of the cards is unimportant. The role play is observed, and because self-reflection is one of the values they are looking for, alongside empathy, part of the assessment is how people learn from the exercise. For businesses with a global reach, training and support around personal integrity and business conduct has similarly been a key way to manage and mitigate risks when operating in markets with high levels of corruption. When employee ownership comes to values, how do people score honesty, fairness or courage? The answer is that there are three main ways in which customers can: through people’s perceptions, through indicative outcomes and through third-party assurance.
