ABSTRACT
A three-step approach is proposed to map the complexity of a system. In turn, this will allow winning strategies and policies to be formulated. The proposed approaches are: building a causal diagram and defining the boundaries of the system; creating a shared understanding of the functioning of the system; and identifying key feedback loops and entry points for action. In the problem identification phase, problem boundaries are carefully defined by identifying the multiple cause—effect relations between the variables that the problem influences, or that are influenced by it. Creating a map of the system has the potential to bring the ideas, knowledge and opinions of multiple relevant stakeholders together. This ensures that different points of view—as well as potential causes—are considered simultaneously and objectively. The creation of a map of the system and the shared understanding of the causes and effects of the problem are essential to identify possible entry points for action.
