ABSTRACT
When IT enables business strategy, CIOs need people in their organizations who can understand a set of business requirements and deliver on them. When IT defines business strategy, CIOs need so much more. To my mind, there is no harder task than moving an IT organization from order takers to order shapers, and asking a team of technologists, whose tool set undergoes a paradigm shift every eighteen months or so, to be strategic, consultative, customer focused, and delightful.
