ABSTRACT
I met the young CEO of a large healthcare management organization a year ago, which in the United States is hated about as much as the Internal Revenue Service. I have a good college friend who also works for one of the largest HMOs, and he said to me that working for the most hated organization on earth can be a little frustrating on your drive into work. The CEO had recently been picked by the Chairman of the Board to head up the organization of approximately 20,000 employees. He was completely homegrown and had spent his entire career within this one organization. Everyone knew him, some had grown up with him, and it appeared that he was well-liked by employees and generally trusted.
