ABSTRACT
In order to measure client satisfaction in a regular and systematic way, it is necessary to agree at the outset what the client needs, expects and aspires to by completion of a case plan as well as a care plan. If at the end of the case you have ticked off all of the points on the plan, then the client will probably be satisfied. If you have fallen short, he may be dissatisfied. If you have done more and have exceeded the clients’ expectations, if you have approached or even achieved some of his aspirations, you will have a delighted rather than just a satisfied client.
