ABSTRACT

It is when the trader’s idea of fair treatment does not coincide with yours that you need to start asserting yourself. If, on your first approach, a trader is less than helpful and reasonable, do not give up in disgust-that is what they would like you to do. Repeat this mantra to yourself: ‘right is might’. If you have a valid complaint, the law is on your side and you have a right to get the matter sorted out in a way that is fair to both of you.