ABSTRACT
Evaluation is a vehicle for acquiring quality information about the performance of programs and activities. Systematic evaluation is an integral element of reflective practice and an invaluable contribution to improved practice and theory of dispute resolution. As a unified field of practice, program evaluation, like dispute resolution, is relatively young, and we are still developing the knowledge and practice necessary for high levels of performance. Evaluation offers a mechanism for systematically gaining valid and reliable information about dispute resolution—information that can successfully undergo critical scrutiny from internal and external stakeholders.
