ABSTRACT
In order to determine the criteria for effective operation and control you need to identify the factors that affect success. Just ask yourself the question: What are the factors that affect our ability to achieve the required objectives or deliver these outputs? In a metal machining process, material type and condition, skill, depth of cut, feed and speed affect success. In a design process, input requirement adequacy, designer competency, resource availability and data access affect success. In an auditing process, objectives, method, timing, auditor competency, site access, data access and staff availability affect success. In a computer activated printing process, the critical factor may be the compatibility of the input data with the printer software, the format of the floppy disk and the resolution of the image. There are starting conditions, running conditions and shutdown conditions for each process that need to be specified. If any one of these goes wrong, and whatever the sequence of activities, the desired result will not be achieved.
