ABSTRACT
What aspects of a workplace determine whether a workplace concept enables workers to be productive? And how detailed should these aspects be? One might measure satisfaction with (many) details of the workplace and services and determine how the outcomes predict (perceived) productivity. Research has shown, in addition to many other variables, that psychological factors (personality, expectations and experiences) have an effect on satisfaction with the environment, on motivation, on job satisfaction and consequently on performance and productivity. The question is what factors might serve as mediators between satisfaction with workplace and productivity. Besides psychological comfort, belonging, commitment, or well-being, hospitality may also be such a measure. Hospitality might be such a factor, as it may represent how employees perceive the workplace as a whole, and how it makes them feel. Therefore, hospitality may be a suitable measure for workplace research. The premise is that if workers perceive hospitality to be excellent, they will also be more productive.
