ABSTRACT
Organisations have to deal with progressively more stakeholders, interests, requirements, regulations, restrictions, opportunities, and threats. Addressing complexity thus becomes an overwhelming necessity. This especially applies to entities handling work environments. A model, covering the multitude of dimensions relevant for value generation through organisational activities, helps to structure and better understand the named issues. It enables the identification of patterns, the formulation of options, and the evidence-based evaluation of actions.
The St. Gallen Management Model (SGMM) was developed to enable institutions to survive and perform in complex environments. It uses a systems-oriented view and represents an integrative management concept. Practitioners, consultants, and researchers are supported with a common terminology to describe any organisation’s management practice. The model covers the main elements of the organisation, its environments, management, and processes as well as reciprocal relations and interactions.
Entities providing and operating healthy and productive work environments must also perform in complexity. The SGMM enables them – based on mutually understood terms and descriptions – to make comparisons and get insights regarding their organisation and its functioning. It supports them to collaboratively reflect on, conceptualise, plan, implement, evaluate, innovate, and optimise workspace-related core, management, and support processes to optimise value generation for their various stakeholders.
