ABSTRACT
As universities shift from face-to-face learning to distance learning, the student learning experience has dramatically changed. The classes have moved to online mode, which means that there are changes in terms of how the classes are conducted. Changes also take place in terms of how the interaction happens between the facilitators and the students as well as between the students. This study aims to investigate how different learning factors may contribute to student satisfaction. In total, there are 100 respondents that comprise both undergraduate and Master's students. The findings suggest that only interactivity and course suitability were found to have a positive influence on student satisfaction. These imply that an educational institution needs to design their online class delivery in such a way so that the interaction will be similar to the interaction in offline classes. Moreover, making sure that the courses are suitable to be delivered in an online mode is crucial as well.
