ABSTRACT
The objective of this paper is to examine the relationship among psychological empowerment (PE), perceived organizational support (POS), and organizational citizenship behavior (OCB), while considering the mediating factor of affective organizational commitment (AOC) in the pharmaceutical industry in Indonesia. By employing a convenience sampling method with the help of a cross-sectional online survey, the data were collected from 270 employees working in pharmaceutical industries. SPSS, structural equation model, and LISREL were used for statistical analysis. The result of the study strongly supported the relationship among PE, POS, and AOC. However, an insignificant relationship was found between POS and OCB. The results also reported a significant relationship between AOC and OCB and between PE and OCB. Moreover, the relationship between POS and OCB was found to be mediated by AOC. These results help pharmaceutical industries to develop strategies to increase OCB in their company.
