ABSTRACT
The purpose of this study was to examine the direct effect of job demand and job burnout on job satisfaction and to see the mediating role of job burnout in the effect of job demand on job satisfaction of bank employees in Malang. The hypotheses were tested using the analysis tool partial least square (PLS) with the WarpPLS.7.0 program, based on data from 131 bank employees in Malang. As expected, the results of this study indicate that job demand has a significant negative direct effect on job satisfaction and significant positive direct effect on job burnout, but job burnout has no significant direct effect on job satisfaction. This research also shows that job burnout has no role in mediating the effect of job demand on job satisfaction.
