ABSTRACT
Our study is to design an app and web to digitalize blood donation for Indonesian Red Cross (IRC), the national association in Indonesia that is engaged in the social and humanitarian field, among cities in Indonesia. This non-profit service comprises a complex administration system that is required to be managed. A mobile application with User-centered Design (UCD) can provide up-to-date data anywhere at any time will help the Indonesian Red Cross provide better service to blood donors. This study also uses in-depth interviews conducted directly with users and combines UCD theory used in the website creation process. Interviews were conducted directly with daily officers and people involved in the hope of providing a better user experience. After the data are collected, the app will make the data available both in the form of web for IRC officers and in mobile phones through the mobile apps.
