ABSTRACT
PT Delta Artha Bahari Nusantara, Probolinggo Port operator, seeks to assess the port performance from several perspectives. These perspectives include financial, customer, internal business process, growth, and learning, which is also known as the balanced scorecard method. This study found that the financial perspective (ROE, ROA, TAT, NPM) is considered to be very good. Similarly customer growth from the customer perspective can be considered to be in the very good category. However, customer complaint is considered to be very bad. The SOR to YOR ration of the business perspective was found to be very low in terms of system utilization. On the other hand, learning and growth are found to be very good.
