ABSTRACT

The employee outsourcing process has snowballed in different parts of the world, specifically in Indonesia. For instance, employees face many challenges concerning agreement, recruitment, and implementation during outsourcing. They also encounter workplace ostracism, which leads to work dissatisfaction, psychological and overall health problems, often resulting in resignation. However, exposing outsourced employees to an overly demanding experience can exceed their adaptability, affecting productivity. Therefore, this study aimed to investigate the effect of workplace ostracism and employee silence on task performance with perceived stress as a mediation variable. A quantitative method was used to collect data from 200 outsourced employees through online questionnaires. The responses were processed through the PLS-SEM technique by LISREL software. From the results, most outsourced employees were aged between 21 and 30 years with work experience of between 1-2 years. According to the study, perceived stress mediates the relationship between workplace ostracism and employee silence on task performance. Additionally, it was concluded that ostracism results from a lack of workplace actualization.