ABSTRACT
Studies done on SmartCare Electronic Health Record System are limited when it comes to the success of the project from the developer’s view. This study was conducted to determine how effective the system has been run from the development perspective using project management principles. Sample size comprised of the entire population of 82 SmartCare system users from Lusaka district. Closed-ended questionnaires was used to collect quantitative data. According to the study, it was evident by 64 percent of users that the system challenges limited the system efficiency and sustainability. Furthermore, half the users indicated that the performance of SmartCare system was sufficient and met minimum requirements. However, 56 percent indicated that the functionality of the system was below the required standard. The results of this study show that the system performance and functionality are barely meeting software design expectations according to tenets of project management.
