ABSTRACT
We are overwhelmed with the speed of technological change, which has become a constant nuisance to learn new tech and re-learn when a tech is evolved or replaced. Although the pandemic has told us how technology has enabled and transformed our work, many people ignore it due to “tech fatigue.” However, the rapid growth of intelligent systems is making us aware of an AI-dominated future of work and productivity. Hence, this chapter will cover three topics to explore the strategic use of tech to support the new way of working: 1) the rise and pervasiveness of tech; 2) how tech can be harnessed to augment human intelligence and work productivity; and 3) the gaps in the high-performance environment in using tech as a collaborative tool. Finally, the chapter will conclude by identifying the critical steps for addressing that gap through digital transformation and skilling up the workforce to use technology optimally for improving productivity and work–life balance.
