ABSTRACT
In 2021, three Indonesian sharia banks, namely BRI Syariah, BNI Syariah, and Syariah Mandiri, were merged into Bank Syariah Indonesia (BSI). The strict competition, particularly in the banking sector, has demanded companies to optimize available resources to support the merging success, including by optimizing the role of employees. Unfortunately, after merging, BSI experienced an increase in the number of employees leaving, both voluntarily and involuntarily. The high employee turnover rate indicates fundamental problems leading to instability and uncertainty regarding employee conditions. This harms the company due to wasted time and costs to recruit and train new employees. Therefore, the company needs to improve employee management to reduce turnover by improving job satisfaction and employee engagement. Hence, this study aims to discover the level of job satisfaction, employee engagement, and turnover intention rate of employees post-merging. Data utilized in this study were collected through a questionnaire on 499 BSI employees. Data analysis employed the variance-based SEM with the LISREL software. In addition, the findings of the study demonstrated that job satisfaction and employee engagement significantly affected the turnover intention of BSI employees. Therefore, the company must improve employees' job satisfaction and employee engagement to reduce the turnover intention rate. Future studies can conduct further analysis on other factors affecting the turnover intention of company employees.
