ABSTRACT
Digital globalization has a significant impact on the industrial sector, as seen by the growth of many companies in Indonesia that are changing their digital globalization strategies. As a result, businesses actively learn, find, hire, and retain the finest employees. This study aims at assessing and analyzing the influence of work environment and job characteristics on the turnover intention of millennial talent in the retail sector and customer products in Indonesia, simultaneously or partially, through employee engagement. The population of this research is Indonesia's millennial generation, who are between the ages of 21 and 41 and work in various retail and customer product sectors, with a total of 156 respondents. The data are collected by the use of a valid and reliable questionnaire. Furthermore, this study employs the Structural Equation Model (SEM) – AMOS as the data analysis tool. There are three research hypotheses: work environment and job characteristics have a significant effect on employee engagement, partially and simultaneously; work environment and job characteristics have a significant effect on turnover intention, partially and simultaneously; and employee engagement has a significant effect on turnover intention.
