ABSTRACT
Public Service Innovation Pick up the Sub-District Integrated Administration Service (JEMPOL PATEN), an innovation from the Sub-District Integrated Administrative Service focuses on managing e-KTP by visiting people in need, such as the disabled, the elderly, and the underprivileged. This paper aims to identify JEMPOL Patents’ innovativeness level in Sumbermalang Sub-District, Situbondo Regency, and their obstacles. The analytical theory used refers to the level of innovation model according to Rogers (1983), namely, knowledge, persuasion, decision, implementation, and confirmation. The research method used is the descriptive qualitative method, with interviews as the primary data collection technique in addition to observation and documentation. The results of the study indicate that the existence of the Jempol Paten Public Service Innovation can facilitate the public in managing e-KTP. Several obstacles do not reduce the innovation level of JEMPOL PATEN because there are also supporting factors that make the Jempol Paten Innovation still implemented today.
