ABSTRACT
Public service innovation is an effort made by a government agency to make public services efficient and effective. This study aims to determine the efficiency and effectiveness of the Registration Application Information System (E-SIAP) carried out by the population and civil registry office of Blitar Regency. This research uses a descriptive quantitative method, and data collection is done through interviews, questionnaires, and documentation. The data obtained were analyzed in the initial stages by making data reduction, then continued with the presentation of the data, and ended with concluding. The results show that this program has been running efficiently and effectively, although it still has some obstacles. For example, applications can make it easier for people to take care of population documents, especially those who live far away, and it's also free. On the other hand, the server network and the lack of socialization hinder this program.
