ABSTRACT
This chapter faces the theme of standardisation oriented to smart communities . This represents a great challenge for all the standardisation bodies in the EU as it needs to immerge technical ICT-based approaches into a civic and social based framework and raise acknowledgment on the importance of such an issue by all the involved parties, city administrations, and citizens.
The chapter provides the background on standardisation activities carried out by European bodies and provides some insights on current work in the field of citizens’ standards in smart communities, in terms of both ongoing initiatives and failings faced. Eventually, a view on further needed actions is provided to enhance citizen services, including the data aspects, citizen-oriented management of local authorities, and citizens’ security, both physical and online.
