ABSTRACT
Administrative recording is carried out at the Population and Civil Registration Office (Disdukcapil). The marriage certificate is legal proof that the marriage has been carried out. The Badung Regency Population and Civil Registration Office, hereinafter abbreviated as the Badung Regency Disdukcapil, is the executor of population administration at the district level. People who wish to apply for their marriage certificate must take the time to come to the Disdukcapil Office then fill out the required documents and queue. If there are supporting documents that are incomplete, the submission will be postponed. This situation provides an opportunity for brokers to provide an agreement in the administration of population documents. This paper discusses the inhibiting factors in the service of marriage certificates and how to solve them. This method used is descriptive method with secondary data sources. The theory used is modern bureaucratic theory and the principle of public service. There are factors that hinder the service of marriage certificates through the Akudicari Website, including (1) Some people are still confused and don’t understand how to use the online system provided. (2) Not all people in Badung Regency are able and master the use of technology in carrying out their life activities. (3) The final problem is that people still don’t care about the importance of special residence documents in marriage certificates. The solution taken in dealing with the existing constraints is that the Disdukcapil of Badung Regency must carry out outreach either through print or electronic media, Disdukcapil must also carry out outreach to the field. Services to villages must also be carried out by Disdukcapil in order to create a society that obeys population administration. Apart from conducting socialization, improvements to online systems are also needed to make it easier for the public to access and input the data needed as administrative completeness.
