ABSTRACT
Public service comprises a series of activities conducted to meet the community's service needs in accordance with relevant policies. Leveraging technological advancements and information resources, the government aims to deliver exceptional services to the public, thereby fostering good governance through e-government initiatives. E-government involves utilizing the internet network to disseminate information and provide service facilities that simplify access to services for the public. The City of Denpasar's Department of Population and Civil Registration has introduced e-government initiatives through an online service platform named TARINGDUKCAPIL (Online Civil Registration). The research followed a qualitative descriptive approach, incorporating data collection methods such as observations and literature reviews. The primary aim of the research is to evaluate how the implementation of the TARINGDUKCAPIL website contributes to the improvement of service quality. The execution of the TARINGDUKCAPIL policy, designed to enhance service quality at the Denpasar City Population and Civil Registration Office, has been deemed a success. This assessment is corroborated by favorable feedback from the community, which is evident in the comments section of the official website. Furthermore, the availability of the Automated Civil Registry Machine (ADM) enhances the convenience of self-service document printing for the public. Nonetheless, stakeholders are encouraged to take a more proactive role in disseminating guidelines and tutorials for this self- service system, ensuring its optimal operation.”
