ABSTRACT
The purpose of this study is to analyze (1) the urgency of digital-based public service innovation policies to anticipate future pandemics; and (2) obstacles and challenges in implementing digital-based public services to anticipate future pandemics. The research method used in this study is descriptive qualitative. The results of the study show that (1) the urgency of digital-based public service innovation policies to anticipate future pandemics is urgent considering that the use and utilization of digital-based public services in Indonesia has begun to be able to change the pattern of interaction between the government and the community; and (2) the obstacles and challenges in implementing digital-based public services to anticipate future pandemics still cannot be avoided which include technical problems, server damage, websites that are not updated, limited human resources (HR), lack of infrastructure and budget, as well as the provision of online services which in fact still require people to come to the service location physically.
