ABSTRACT
Most developing countries confront serious housing shortages among low-income earners. Thus, this study investigated the critical success factors of quality in low-cost housing in Zimbabwe. Through a survey design, 150 questionnaires were distributed to building inspectors, property developers and low-cost housing residents to probe data on what respondents perceived as the critical success factors of quality. Through statistical analysis, the findings revealed varied critical success factors of quality between construction players and housing end-users. The finding also revealed gaps in the robustness of quality regulatory policies in addressing resident needs, poor understanding of quality expectations between stakeholders and home end users in the delivery of quality low-cost housing in Zimbabwe. The study recommends cooperation between relevant stakeholders including the end users. In addition, stakeholders should adopt the identified critical success factors to enhance the provision of quality affordable housing stock for the low-income earners in Zimbabwe.
