ABSTRACT
Skill acquisition is a crucial propeller of economic and social mobility, but access to quality and affordable learning remains out of reach for many. Community-driven skill exchange platforms are a novel way for individuals to share knowledge at no cost. Nonetheless, various barriers, including a lack of awareness, digital literacy skills shortages, trust issues, and time constraints, restrict the use of these platforms. This research explores the challenges and opportunities of skill exchange platforms, focusing on factors that drive involvement, the contribution of digital literacy, the impact of trust and reciprocity, and the economic benefits of skill exchange. Applying a mixed-methods approach, the research utilizes both quantitative questionnaires and qualitative interviews to investigate user behavior, participation rates, and the effectiveness of platforms. Statistical methods, such as regression analysis, factor analysis, and structural equation modeling, are used to test relationships between significant variables. The results provide insight into how accessibility can be enhanced, user trust improved, and participation in skill swap communities increased. With the existing limitations addressed and digital solutions utilized, community-based platforms can be marketed as a competitive alternative for skills development. This study contributes to the collaborative learning economy literature and offers policy implications for enhancing lifelong learning prospects.
