ABSTRACT
As the world’s first tourist destination in 2015, with a target of 100 million visitors in 2030, the French tourism sector, is a national priority and a strategic challenge for the country. However, the dramatic events of 13 November 2015 (in Paris) and those of 14 July 2016 (in Nice) led to a reversal of the trend, and a substantial and worrying decline in activity. The events raise two key questions in terms of crisis management: The first is linked to the ability of regions and organizations to recover, as quickly as possible, their capacity to meet the needs of the public. The second, which is the direct consequence of the first, is the capacity of regions and tourism industries to re-establish their reputation, notwithstanding the fear that is generated by the threat This paper presents a review of the management of major risks and the tourism sector at the international level and in France. It presents an ongoing qualitative study conducted in partnership with an association of event professionals on the management of crises on the French Riviera. The roles of the different actors in a crisis are studied from the perspective of organizational resilience.
