ABSTRACT
This chapter investigates the adoption and exploitation of IT in the Danish government. The Danish case is interesting due to the strategic commitment to face challenges and formulate explicit milestones for the success of e-government strategies. Through a presentation of four cases of successful e-government implementation (taxation, the health sector, case handling and procurement), this chapter examines the governmental policies through the lenses of normative actions, economic incentives, knowledge transfer, and management practice. The chapter identifies a remarkable shift from using primarily knowledge transfer mechanisms towards direct normative policies.
