ABSTRACT
This chapter articulates the points of connection and diversion between heritage and dialogic practices in the context of Europe and digital culture. It begins by analysing how European cultural policy has imagined the potential and nature of dialogue in relation to digital media and heritage. This is addressed through a review of philosophical approaches to dialogue expressed in the theories of Bakhtin and Levinas which are related, in turn, to museological approaches and practices used in the negotiation of European heritage(s) and narratives around ‘otherness’ and ‘alterity’. Subsequently, the chapter reflects on how cultural institutions can be understood as dialogic spaces and especially in relation to the notions of neutrality, openness and reciprocity that are considered to underpin dialogue and intercultural communication. The chapter concludes by reflecting on the responsibilities of cultural heritage organisations and policy makers in relation to the digital public sphere.
