ABSTRACT
In this chapter, I present a sociocultural analysis of how automated decision-making (ADM) tools and related software were deployed or anticipated in response to the COVID-19 crisis during the first year of the pandemic. These technologies included apps used to monitor people in quarantine and self-isolation, contact tracing apps, surveillance drones, digitised temperature checking devices, apps for delivering COVID test results, software for identifying ‘at risk’ patients and for selecting recipients of vaccines, and digital vaccine ‘passport’ apps, as well as automated symptom checker apps, platforms and chatbots designed to help people determine whether they were infected with the novel coronavirus or needed to seek medical attention. Building on scholarship in critical public health, technocultures and critical data studies, I identify and discuss the social and political contexts and effects of these technologies. I demonstrate that despite techno-utopian promissory narratives routinely promoting their advantages, while some of these technologies have assisted with COVID-19 surveillance, control and medical care, many have failed. Furthermore, the deployment of these technologies has in many cases exacerbated existing socioeconomic disadvantage and stigmatisation, excluded some social groups and populations from economic support or healthcare and flouted human rights relating to privacy and freedom of movement.
