ABSTRACT
The Hexágono de Innovación Pública (HIP) model is the outcome of learnings from more than a decade of accompanying innovation in public administrations. It promotes the transformation of traditional, hierarchical, closed, and bureaucratic institutions into a network of open, empathetic, and democratic organizations. The model is based on the idea that innovation is ultimately social and based on conversation. It encourages a new form of emotional connectivity and favors a systemic, community-wide approach to contemporary challenges. This case study tells the story of the development of the model and illustrates its application in times of the COVID-19 pandemic.
