ABSTRACT
In the not-too-distant future, applications of seamless public platforms – for instance, with digital twins – will become commonplace in our daily interactions with public services. A digital twin is a replica of a real system realized through data generated by and collected from the real system. Throughout the life cycle of a city’s built environment, the transition into a smart city is further fortified by digital twins that can improve information and performance management in the operational stages of a building. In a digitally twinned world, public services will increasingly rely upon platform innovation strategies to help enhance such services for the public.
Within a city and public services context, digitalization has the inherent potential to drastically change procedural methods employed for city planning and public services offered to its citizens. Against this backdrop, this chapter presents a detailed case study of a digital platform of a modern digital economy – namely, the Estonian e-construction platform.
The chapter will reveal a projection on how other governments can create new value with digital twins in the digital built environment and uncover potential value for the public with examples of the visioning and business model structure of the e-construction platform as designed and developed by the Estonian Ministry of Economic Affairs.
