ABSTRACT
Service providers are searching for a variety of ways to improve social care by making use of technological innovations and including specific user groups in co-designing them. The municipal welfare departments of two Belgian cities, Bruges and Ostend, experiment with a digital platform 'Cubigo', through which users co-create and co-produce (in)formal care enabling qualitative living at home for elderly. Professionals provide tablets and co-produce the process (designing applications) together with the target group, frail elderly persons. The project coordinator experiences some weaknesses of the project, which relate to tablets being lent for one year only, after which participants are expected to purchase their own tablet, and the tablet's use depending on availability of WIFI. The project coordinator also reveals some opportunities and risks of using information and communication technologies (ICT) in service delivery. Developing the platform offers opportunities for designing many other applications.
