ABSTRACT

As the number of immigrants from Mainland China has been increasing, the integration of new immigrants becomes a key challenge of the government in public service delivery. To respond to a flow of new immigrants, the Hong Kong government, non-profit organisations and new immigrants have been engaged in co-production for the betterment of residents' life. An example of such a non-profit organisation is the Hong Kong New Immigrant Service Association (HKNISA), which engages new immigrants in co-producing services that include a Food Bank programme and a series of education and training programmes for women, children and senior residents. Co-production may transfer some power from professionals to users. It means that each party has the potential to make a substantial contribution to long-term service delivery through regular participation in community services and activities. For new immigrants, the care and support from the community was an important part of their integration.