ABSTRACT
This chapter presents a case study of a hybrid experience designed for art museums called Never let me go. It allowed art museum visitors to playfully guide a companion – using two interconnected mobile web apps and headphones. The purpose was to find a way to foster both social play as well as moments of introspection. The chapter gives insight into the design process and provides brief guidelines on how to design for play in general. The results from a trial that took place at the National Gallery of Denmark in Spring 2019 are described and discussed, particularly in relation to empathy and serendipity.
