ABSTRACT
The physical distancing policy initiated by the World Health Organization has prompted the Indonesian government to promote contactless payments throughout the pandemic. COVID-19 can be transmitted through the physical movement of money, and thus consumers are encouraged to make non-cash payment transactions via e-wallet. This causal study using the Structural Equation Model aims to determine the effect of perceived risk, government support, and perceived usefulness on the intention to use e-wallet during a pandemic. Research on 256 respondents using e-wallet shows that six hypotheses are supported.
