ABSTRACT
Efficient public transport systems contribute to spatial ordering and help alleviate socio-economic problems in societies. Ostensibly, the state of the public transport infrastructure in the city of Johannesburg poses a higher risk of safety, compromising the tremendous efforts made to encourage a shift to public transport to achieve sustainability. However, there is limited research on safety in the minibus taxi sector. Pursuant to that, this paper aims to fill this gap by adopting a case study research design to assess commuters’ satisfaction on safety and security in minibus taxis in Johannesburg. The study findings elucidate that lack of institutional capacity and limited infrastructure investments in minibus taxi has created environments that are vulnerable to crime, often influencing the feeling of being unsafe. The study recommends improving institutional capacity and resource allocation to achieve the envisioned sustainable and efficient public transport for all.
