ABSTRACT
The rapid advancement of AI (Artificial Intelligence) technology has resulted in the increasing use of chatbots in various fields of daily life. However, the impact of chatbots on users’ self-disclosure remains vague. After summarizing ten previous studies, the results of this study found that: 1) most of the studies did not support a direct relationship between chatbots and users’ self-disclosure; 2) Regarding the moderating effects, three studies explored five moderators from three dimensions of chatbot personality, user attributes, and usage of chatbots, to examine the effect of chatbots on users’ self-disclosure; 3) five studies examined ten mediators from three dimensions: user perception, information leakage concern, and social judgment concern; 4) two moderators were found to moderate the mediating effects. However, the results of these studies were inconsistent, indicating more nuanced research in the future. The gradual improvement of relevant research is conducive to improving the applicability of chatbots in future practical services and the development of new functions.
