ABSTRACT
The subject of this book is the new forms of employment and work organisation in the service sector. It does not focus on services themselves, as products or outputs, on the corresponding markets or innovations in services. Nevertheless, all the various chapters clearly show that the changes affecting work and employment have a ‘connection’ with those relating to services themselves and the markets for them, in terms of both quantity (volume of employment and of working time) and quality (individual skills, organisational competencies, social status of jobs and so on).
