ABSTRACT
This chapter discusses how adjudicative dispute resolution processes are implementing technology, thus potentially allowing the resolution of online disputes. It examines the effects of such procedures, eg mandatory use, binding decisions and so on. The chapter assesses which adjudicative process, whether litigation or arbitration, is more suitable for dealing with consumer disputes arising out of e-commerce. It discusses how the online arbitral procedure for domain names could be improved by reforming the existing process. The online procedure can be used by consumers, businesses, government agencies and solicitors claiming debts in England and Wales. International law does not consider the right of appeal in civil procedure as a fundamental right but as a matter to be determined by the national legislature. The regulation vaguely states that ‘whenever appropriate, the court or tribunal shall seek to reach a settlement between the parties’.
