ABSTRACT
The difference in the value of the evaluation criteria between the current and target performance levels is known as the “opportunity gap”. This gap can provide an organisation with a focus and guidance on how best to progress from the current to target performance. Phase SIX aims to critically reflect upon all issues related to the provision of generic IT training in a construction organisation. The GAPP-information technology model is divided into three horizontal levels covering the operational, managerial and executive requirements. The contribution of IT training to the “performance gap” can be determined using this model, as well as helping to assess the need for and impact of IT training initiatives on the business strategies. The longer and more strategic the use of IS/IT in the organisation, the more aware and competent the work force is and thus the easier it is to embrace the new system.
