ABSTRACT
This chapter presents two detailed case studies: a public sector case and an oil company case. The organisation took a decision to open a new business branch to provide services to the public and relocate the training department and image file-storage to remote sites. The vendor recommended conducting business process re-engineering at the feasibility stage, but the management favoured focusing on the system deployment only. The improvement on the culture issue had an effect on the usage of the system. The execution of the awareness and support programme improved communication between the project team on one side and the users and management on the other, making usage of the system increase from 10 per cent to 40 per cent in three months. The new system’s database package uses relational database management systems environment in implementing OilCo’s data management system.
